Shipping policy

Last updated: June 18, 2025

Thank you for shopping with Vaelus. Please read our shipping policy carefully before placing your order.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. Order cut-off time is 12:00 PM AEST, Monday – Friday.

2. Shipping Rates & Estimated Delivery

Free shipping on all orders within Australia.

• Standard Shipping — 5–8 business days — Free

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues or other factors outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your delivery in real time.

4. Address Changes & Cancellations

Address changes must be requested within 24 hours of placing your order. Orders can be cancelled before dispatch only. Once shipped, cancellations are no longer possible — please refer to our Return & Refund Policy.

5. Lost or Damaged Packages

If your package arrives damaged, contact us immediately with photos. If your order is lost in transit, we will investigate and provide a resolution.

6. Contact Us

VAELUS
Email: info@vaelus.co
Phone: +61 458 624 655

Registered Address:
28 Osprey Close
Bayview Heights, QLD 4868
Australia

Support Hours:
Monday – Sunday: 8:00 AM – 8:00 PM (AEST)