Refund policy

Return & Refund Policy Last updated: June 13, 2026

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

We accept returns under the following conditions:

Item was purchased within the last 30 days

Item is unused, unworn, and in its original packaging with tags attached

Proof of purchase or receipt is provided

2. How to Initiate a Return

1. Contact us at info@vaelus.com with your order number and reason for return.

2. We will respond within 1 business day with return instructions.

3. Ship the item back to: 28 Osprey Close, Bayview Heights QLD 4868, Australia.

4. Once received and inspected, we will process your refund.

3. Refunds

Approved refunds will be issued to your original payment method within 10 business days of receiving the returned item. Your bank or payment provider may take additional time to process and post the refund.

4. Exchanges

We offer exchanges for items in new condition only. Follow the same process as a return and note the item you'd like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

Items returned after the 30-day return window.

Items that are worn, used, or not in original packaging.

Items marked as Final Sale.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us immediately upon reception with your order number and photos of the issue. We will send a replacement or issue a full refund at no additional cost.

7. Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method. No restocking fees apply. For damaged, defective, or incorrect items we will cover the return shipping cost.

8. European Union Orders

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Item must be unused, unworn, with tags and in original packaging.

9. Contact Us

Vaelus
Email: info@vaelus.co
Phone: +61 458 624 655

Registered Address:
28 Osprey Close
Bayview Heights, QLD 4868
Australia